Referrals & Admissions
How we assess and manage referrals.
Who Can Refer
We accept referrals from:
Local authority services
Social work teams
Commissioning teams
Placing authorities
Who We Can Support
We support individuals who:
Require personal care alongside independence development
Are preparing for adult life and independence
May be care leavers or transitioning from residential care
Can safely share accommodation with others
Are motivated to work toward independence
Have support needs we can safely and effectively meet
Who We Can't Support
We may not be suitable for young adults who:
Require nursing care or specialist medical support
Need secure accommodation
Require 24-hour intensive staffing beyond our model
Have needs that exceed our staff competency or registration scope
Present risks that cannot be safely managed in our setting
If you're unsure whether we can support a young adult, please contact us to discuss. We are committed to honest conversations about matching and suitability.
Our Admission Process
We review comprehensive referral information from placing authorities
Initial compatibility and capacity assessment
Preliminary discussion about the young adult's needs
Meeting with the young adult and their professionals
Individual needs assessment including personal care requirements
Risk assessment and compatibility with current residents
Opportunity for the young adult to visit and meet the team
Assessment of whether we can safely and effectively meet their needs
Personal care needs assessment
Individual support plan development
Agreement of goals and outcomes
Transition and settling-in period agreed
Clear communication with all stakeholders
Gradual transition where appropriate
Clear welcome and induction for the young adult
Initial settling-in period with enhanced support
Regular review in early weeks
Regular reviews with placing authorities
Close liaison with social workers and key professionals
Family involvement where appropriate and safe
Continuous assessment and adjustment of support
What We Need to Make a Referral
To enable us to assess suitability, we require:
Comprehensive referral information
Recent risk assessments
Care plan or pathway plan
Health information including personal care needs
Education or employment status
Relevant background and history
Current support arrangements
Funding and placement authority details
Making a Referral
For referrals and enquiries:
Our Commitment
We are committed to:
Honest, transparent conversations about matching
Only accepting placements we can safely and effectively support
Partnership working with placing authorities
Young adults' voices at the centre of decisions
Smooth, well-planned transitions
High-quality, consistent care and support
Regulatory Information
Phoenix Ascent is registered with the Care Quality Commission (CQC) to provide:
Personal care
Support with daily living
Medication support and administration
Our Statement of Purpose is available on request.